Description

Support Developer

Schneider Geospatial is excited to welcome a Support Developer to our SaaS Product Support team. This role focuses on providing technical support and system maintenance for our innovative solutions that transform how local governments operate. As part of a team of SaaS product experts, you’ll help ensure smooth client experience and contribute to the ongoing success of our platforms. 

The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.    

Why Join Us? 
Our SaaS Product Support team is made up of passionate technology enthusiasts who value continuous learning and growth. You'll work in a collaborative, supportive environment that fosters innovation and creativity. 

Schneider Geospatial serves local governments in 34 states and reaches over 32 million users annually. As one of the most widely used GovTech providers in the country, we connect communities to land records, GIS, and other critical data resources. 

Recognized as a Great Employer to Work for in Indiana in both 2023 and 2024, we are committed to delivering exceptional customer service and fostering a positive workplace culture. We offer comprehensive and competitive benefit packages to support you and your family. 

If you’re passionate about both software development and customer experience, we want to hear from you! 

What You'll Do 

Support and maintain SaaS products used by local governments.

Collaborate with teammates to troubleshoot, analyze, and resolve technical issues.

Ensure systems run efficiently to meet client needs.

Clearly document support cases and client questions.

Provide phone and email support relating to maintaining Schneider Geospatial’s web products.

Respond to client calls and emails in a timely manner.

Remotely connect to client machines to assist with Data ETL connection issues.

Analyze client issues, troubleshoot the problem, and implement the solution.

Document and record case communications.

Manage multiple cases simultaneously.

What We’re Looking For 
We’re seeking candidates who are self-motivated, team-oriented, and eager to learn. 

Required Skills: 

Strong technical aptitude with the ability to understand problem statements quickly and clearly.

Foundational experience with .NET web development (C# or VB).

Basic understanding of HTML, CSS, and JavaScript.

Experience with Structured Query Language (SQL).

Ability to write simple scripts (e.g., Python).

Clear verbal and written communication coupled with strong intrapersonal skills.

Proficiency to handle multiple competing priorities. 
Ability to work on a team collaboratively but also individually as dictated by the cases you will support.

Experience working in small teams with an entrepreneurial attitude.

Strong work ethic and proactive approach.

Friendly, personable, and quick to establish rapport with clients.

Efficient in Microsoft Office applications.

Experience with Windows OS, file directory and network navigation, basic OS admin tasks.

Demonstrated problem solving and analytical skills, with a willingness to learn new skills.

Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.

Preferred Skills: 

Experience with local government operations.

Exposure to GIS, especially ESRI ArcGIS products.

Experience working with real property appraisal, CAMA, or property tax systems.

Education & Experience: 

Bachelor’s degree in computer science, GIS, management information systems, or a related field, OR equivalent practical experience. 

What’s Next for You? 
After mastering your role and demonstrating a track record of success, team members are provided opportunities to grow into roles across the business such as in software development, project management, and implementation among others based on their skills and interests. 

About Schneider Geospatial 
At Schneider Geospatial, our mission is to deliver cutting-edge geospatial solutions backed by exceptional customer service. We live by a set of core values that make us EPIIC! Join us to be part of a team that’s driving the future of GovTech.  

A technology leader, Schneider Geospatial provides innovative industry leading solutions such as Beacon™/qPublic.net™ (local government information for the Web), GeoPermits™ (cloud based permitting and workflow management), and IDAM™ (web-based solution assessing disaster damage). In addition to publishing a large portfolio of client focused applications and solutions, Schneider also provides a full range of data conversion, technical support, training, and consulting services greatly valued by our clients.    

Schneider Geospatial creates innovative geospatial (GIS) and data-driven web portal technology solutions for GovTech and related markets.  We are committed to exceptional customer service to our clients and providing solutions that bring significant value to their organizations.

Job Type: Full-time    

Salary: £25,000.00-£30,000.00 per year    

Benefits:    

Bereavement leave

Casual dress

Company events

Company pension

Employee mentoring programme

Enhanced maternity leave

Enhanced paternity leave

Life insurance

On-site parking

Private medical insurance

Sick pay

Hybrid working

Schedule:    

Monday to Friday

Ability to commute/relocate:

Coleraine: reliably commute or plan to relocate before starting work (required)

Work authorization:    

United Kingdom (required)

Work Location: 

Hybrid remote in Coleraine

Schneider Geospatial is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other legally protected class. 

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