Medical Technology Solutions is hiringCloud Support Engineer

The Cloud Support Engineer is a key member of our Case Management Team, handling escalated customer support cases that require deeper expertise beyond first-line support.

You will be assigned to specific clients, building strong, trust-based relationships, participating in regular meetings, providing technical guidance, and becoming a subject matter expert on their environments.

This is a high-visibility, high-impact role requiring exceptional technical expertise and outstanding customer service skills.

Core Responsibilities

- Resolve complex customer issues across cloud, server, and network environments.

- Attend client meetings to review ongoing issues, propose solutions, and strengthen relationships.

- Act as a trusted advisor and technical resource for assigned clients.

- Document all case work thoroughly, ensuring clear summaries, details, and resolutions.

- Collaborate closely with Rapid Response and other teams for seamless client support.

- Continuously expand your technical skill set to stay ahead of emerging technologies.

Must Have

- Windows Server Administration

- Active Directory / Group Policy (GPO) Configuration

- Backup Systems Administration and Restoration

- Citrix Environment Management

- Microsoft O365 Administration

- Print Server and Print Management Administration

- Application Server and Device Connectivity Support

- Remote Printing/Scanning (e.g., TSPrint, TSScan)

- Windows Remote Desktop Services (RDweb, Licensing, Drain Stop)

- User Profile Management and Troubleshooting

- Remote Management Tools (nAble, RMM tools, Automate)

- Gateway and Load Balancer Management

- VMware Administration

- SSL Certificate Management and Installation

- Firewall and Switch Configuration and Troubleshooting

- Strong Networking Knowledge (TCP/IP, DNS, DHCP, VLANs, NAT)

- Basic SQL Server Knowledge (scripting/queries not required)

Preferred

- SonicWall or Cisco Meraki device familiarity

- Backup Solutions: Datto, Azure Backup, Backup Radar, Veeam, Commvault, Acronis

- Visual Basic or PowerShell scripting knowledge

- Azure Cloud Administration

- AWS Cloud Administration

- Cisco IOS Administration

- Web Filtering Solution Experience

- Enterprise Disaster Recovery (EDR) systems knowledge

- Experience with Electronic Health Records (EHR), especially NextGen

- Medical Interface Knowledge (a plus)

- English fluency (Required)

- 5+ years in Customer Service (Required)

- 4+ years in Windows Server Administration (Required)

- 3+ years in VMware Administration (Required)

- 3+ years in Print Server Administration (Required)

- 2+ years in Backup Systems Administration (Required)

- 1+ year in SSL Certificates, Citrix Management, Windows Remote Desktop Management, TSPrint/TSScan (Preferred)

- Experience with Load Balancers or Gateways (Preferred)

Education and Experience

- Bachelor’s Degree in Computer Science or equivalent experience

- 4+ years’ experience in a technical support or engineering role

- 4+ years’ experience in customer service

- Relevant industry certifications preferred (Microsoft, Citrix, VMware, etc.)