Medical Technology Solutions is hiringCloud Support Engineer
The Cloud Support Engineer is a key member of our Case Management Team, handling escalated customer support cases that require deeper expertise beyond first-line support.
You will be assigned to specific clients, building strong, trust-based relationships, participating in regular meetings, providing technical guidance, and becoming a subject matter expert on their environments.
This is a high-visibility, high-impact role requiring exceptional technical expertise and outstanding customer service skills.
Core Responsibilities
- Resolve complex customer issues across cloud, server, and network environments.
- Attend client meetings to review ongoing issues, propose solutions, and strengthen relationships.
- Act as a trusted advisor and technical resource for assigned clients.
- Document all case work thoroughly, ensuring clear summaries, details, and resolutions.
- Collaborate closely with Rapid Response and other teams for seamless client support.
- Continuously expand your technical skill set to stay ahead of emerging technologies.
Must Have
- Windows Server Administration
- Active Directory / Group Policy (GPO) Configuration
- Backup Systems Administration and Restoration
- Citrix Environment Management
- Microsoft O365 Administration
- Print Server and Print Management Administration
- Application Server and Device Connectivity Support
- Remote Printing/Scanning (e.g., TSPrint, TSScan)
- Windows Remote Desktop Services (RDweb, Licensing, Drain Stop)
- User Profile Management and Troubleshooting
- Remote Management Tools (nAble, RMM tools, Automate)
- Gateway and Load Balancer Management
- VMware Administration
- SSL Certificate Management and Installation
- Firewall and Switch Configuration and Troubleshooting
- Strong Networking Knowledge (TCP/IP, DNS, DHCP, VLANs, NAT)
- Basic SQL Server Knowledge (scripting/queries not required)
Preferred
- SonicWall or Cisco Meraki device familiarity
- Backup Solutions: Datto, Azure Backup, Backup Radar, Veeam, Commvault, Acronis
- Visual Basic or PowerShell scripting knowledge
- Azure Cloud Administration
- AWS Cloud Administration
- Cisco IOS Administration
- Web Filtering Solution Experience
- Enterprise Disaster Recovery (EDR) systems knowledge
- Experience with Electronic Health Records (EHR), especially NextGen
- Medical Interface Knowledge (a plus)
- English fluency (Required)
- 5+ years in Customer Service (Required)
- 4+ years in Windows Server Administration (Required)
- 3+ years in VMware Administration (Required)
- 3+ years in Print Server Administration (Required)
- 2+ years in Backup Systems Administration (Required)
- 1+ year in SSL Certificates, Citrix Management, Windows Remote Desktop Management, TSPrint/TSScan (Preferred)
- Experience with Load Balancers or Gateways (Preferred)
Education and Experience
- Bachelor’s Degree in Computer Science or equivalent experience
- 4+ years’ experience in a technical support or engineering role
- 4+ years’ experience in customer service
- Relevant industry certifications preferred (Microsoft, Citrix, VMware, etc.)
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