IT Engineer

The Role

We’re growing our Engineering team and we’re looking for a skilled, thoughtful person to work with us! As an IT Engineer at Intiveo, you will be helping manage our internal IT system and processes. You will be working with various teams, and report to our Director of Engineering.

Who Are We

Intiveo is a leading cloud-based patient communication platform used by 15,000 practitioners to communicate with nearly 20 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.

What You'll Do

• Implementing and maintaining IT processes and policies
• Overseeing Intiveo MDM (mobile device management) systems
• Maintaining and improving internal tech stack used by employees
• Working in conjunction with the Systems Team to implement security and privacy best practices, working towards compliance with various frameworks
• Documenting existing and newly implemented systems and processes
• Monitoring for IT issues and troubleshooting them as needed for Intiveo teams. This may include some off-hours support when needed

• Periodically assisting our Lead System Administrator with maintenance and troubleshooting of our AWS cloud infrastructure

Who you are

Required

• You have a minimum of 3 years of professional experience in IT, including mobile device management (eg. Intune, Apple Business Manager) and administrating common SaaS applications and systems (eg. Google Workspace, Atlassian, Zoom)
• You are experienced working with and troubleshooting within Windows, MacOS, and Linux environments
• You enjoy solving problems, and finding smart solutions to issues
• You can prioritize and pursue projects independently
• You’re a good communicator, able to relay information to people in a constructive manner

Nice To Have

• You have worked to implement and maintain security and privacy best practices while working towards common compliance frameworks (eg. SOC 2)
• You have managed cloud-based infrastructure in AWS or similar (eg. VPC, ECS, RDS, ALB, Route 53), and/or experience with infrastructure-as-code (eg. Terraform)

If you have a combination of experience including any of the skills listed above, we still encourage you to apply!

How We Give Back to Our Employees

• Generous vacation time & Wellness days
• Health & Wellness Fund
• Education/Networking Fund
• RRSP matching
• ESOP (employee stock ownership program)
• Annual retreat
• Volunteer Day
• Parental Leave Top Up
• Plus, your birthday off! (Who wants to work on their birthday?)
• And more!

More About Intiveo
At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

Want to see more? Check out our Culture Book here!