Cloudflare is hiringVirtual Solutions Engineer

Location: You may be based in Lisbon or remote in Portugal.

About the team

The Pre-Sales Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximum business value, fit-for-purpose solution design and adoption roadmap for our customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

Who are we looking for?

Our Virtual Solution Engineers come from a wide range of backgrounds. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology and ambition to be as diligent and helpful as possible in supporting our Sales Organization to achieve their goals. 

The range of products and solutions offered by Cloudflare is broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance, networking and security technology is required. The curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. 

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to be hands on. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare.

What will you do?

Connecting with multiple stakeholders within Cloudflare and utilizing a variety of tools, your role will be to support the Sales and Solution Engineering teams throughout the sales process by:

• Performing research and analysis on current and prospective customers’ business and product usage;
• Analyzing performance and security characteristics of both web and mobile applications;
• Collecting internal competitive documentation about specific vendors and competitive products;
• Building and delivering product demonstrations to prospective customers;
• Responding to requests from the Solutions Engineering team in a timely manner.
• Due to the global nature of this role, you may occasionally be required to work outside regular business hours (Monday to Friday) in order to service other geographical locations

Experience might include a combination of the skills below:

• Ability to manage a project, work to deadlines, and prioritize between competing demands;
• Understanding of “how the Internet works”, including high-level knowledge of internet protocols and the vendor landscape.
• Understanding of how customers make buying decisions and how to explain Return On Investment.

Bonus!

• Previous experience in a customer facing consultative or support role.
• Knowledge of specific security products such as Bot Management and Web Application Firewalls (WAF).
• Exposure to emerging technical landscape trends, e.g. SASE and Zero Trust.
• Worked with Customer Relation Management (CRM) and issue tracking tools.

Examples of desirable skills, knowledge, and experience:

• Graduates of technical, computer science or engineering or other relevant degrees.
• 0 - 2 years of experience. Previous work experience not required for this role. 
• Fluent in English plus native level speaker (written & spoken) of one additional language is a must
• Programming and application development knowledge is a major plus. Python, JavaScript, Bash experience is preferred.
• Good communication skills. Ability to present in front of an audience.